Privacy Policy

This Privacy Policy (“Policy”) outlines how CINCH Real Estate (“we,” “our,” or “us”) collects, uses, shares, and protects the personal information of tenants, vendors, and other individuals accessing or using our website and services (collectively, the "Services"). This Policy is intended to comply with applicable data protection and privacy laws, including the California Consumer Privacy Act (CCPA) and the Texas Privacy Protection Act (TXPPA).

By using our Services, you agree to the terms and conditions of this Privacy Policy.

1. Information We Collect

We collect both personal and business information from tenants, vendors, and other individuals in order to provide property management services, including but not limited to:

A. Tenant Information:

Personal Identifiers: Full name, contact details (e.g., phone number, email address), Social Security Number (SSN), date of birth, emergency contact information.
Payment Information: Rent payment history, bank account or credit card details for payment processing.
Lease and Property Information: Lease agreements, rental history, move-in/move-out dates, unit number, and other related details.
Communication Records: Correspondence between tenants and property management (e.g., email, phone call records, online messages).

B. Vendor Information:

Business and Personal Identifiers: Full name, contact details, business name (if applicable), tax identification number (TIN), and Social Security Number (for sole proprietors).
Service Information: Service agreements, invoicing, payment history, and other documentation related to the provision of services.
Payment and Billing Information: Bank account or credit card details for processing vendor payments.

C. Website Usage Data:

We may collect certain technical information automatically as you interact with our website, such as:

IP address, browser type, device information, and geographic location.
Usage data, including pages visited, time spent on pages, and clicks.

2. How We Use Your Information

We use the information we collect for the following purposes:

Tenant Services: To manage leases, process payments, communicate with tenants, and provide maintenance services.
Vendor Services: To manage vendor relationships, process payments, and maintain records for services rendered.
Website Functionality: To improve our website and provide a better user experience, including analytics and performance monitoring.
Legal Compliance: To comply with legal obligations, respond to requests from regulatory authorities, and enforce our legal rights.

Business Purposes:

We may also use personal data for general business purposes, including accounting, auditing, fraud prevention, and customer service.

3. Information Sharing

We may share your personal information in the following ways:

A. Third-Party Service Providers:

We may share your information with third-party vendors, contractors, or service providers who assist us in delivering our Services (e.g., payment processors, maintenance providers). These third parties are obligated to handle your information in a manner consistent with this Privacy Policy.

B. Legal and Regulatory Requirements:

We may disclose your information if required by law or legal process, including to comply with subpoenas, court orders, or requests from government agencies.

C. Business Transfers:

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

D. Consent:

We may share your information with your consent or at your direction, including for any purpose disclosed at the time of data collection.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once data is no longer necessary, we will securely dispose of it in accordance with our data retention policy.

5. Your Rights and Choices

Under the California Consumer Privacy Act (CCPA), Texas Privacy Protection Act (TXPPA), and other applicable privacy laws, you have certain rights regarding your personal information:

A. Access:

You may request information about the personal data we have collected about you, including categories of information, purposes for which the data was used, and any third parties with whom we have shared it.

B. Deletion:

You may request that we delete your personal data, subject to certain exceptions, such as compliance with legal obligations.

C. Correction:

You may request the correction of any inaccurate or incomplete information we maintain about you.

D. Opt-Out of Sale of Personal Data:

If applicable, you may request to opt-out of the sale of your personal data. We do not currently engage in the sale of personal data, but we will notify you if this changes.

E. Non-Discrimination:

We will not discriminate against you for exercising your rights under applicable data privacy laws, including the CCPA and TXPPA.

To exercise these rights, please contact us at [email address] or [phone number].

6. Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Waiver of Liability and Indemnification

By using our Services, you agree to hold [Property Management Company Name], its officers, directors, employees, and agents harmless from any liability arising from the collection, use, storage, or disclosure of personal information, except where caused by our gross negligence or willful misconduct.

You also agree to indemnify and defend [Property Management Company Name] from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your violation of this Privacy Policy or your failure to comply with applicable data protection laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

CINCH Real Estate
25420 Kuykendahl Rd, D900 | The Woodlands, TX 77375

949-566-8650

This Privacy Policy is intended to ensure that the collection, use, and sharing of personal information comply with both Texas and California privacy laws and protect the interests of CINCH Real Estate in its provision of commercial property management services.

Terms and Conditions

Welcome to CINCH Real Estate (“we,” “our,” “us”) website and services (the "Services"). These Terms and Conditions (“Terms”) govern your use of our website, applications, and any services provided by CINCH Real Estate. By accessing or using our website and Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you should not use our website or Services.

1. Acceptance of Terms

By accessing or using our website and Services, you agree to comply with these Terms and any other rules, policies, or guidelines that may be posted on our website from time to time. If you do not agree with these Terms, you must refrain from using our website or Services.

We reserve the right to update, amend, or modify these Terms at any time, with such changes becoming effective immediately upon posting. It is your responsibility to review these Terms periodically for any updates.

2. Services Provided

We provide property management services, including but not limited to leasing, rent collection, maintenance requests, and vendor management. The Services are provided to both tenants and vendors for the purpose of fulfilling property management duties.

3. User Responsibilities

You are responsible for ensuring that all information you provide to us is accurate, up-to-date, and complete. This includes personal information, payment details, lease terms, and any other information required for the provision of our Services.

You agree not to use our website or Services:

In any unlawful, fraudulent, or unethical manner.
To interfere with or disrupt the integrity or performance of our website or Services.
To upload or transmit any viruses, malware, or harmful code to our website or systems.
To attempt to gain unauthorized access to our website, servers, or any related systems.

4. Privacy

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and protect your personal information. By using our website and Services, you consent to the collection and use of your data as described in the Privacy Policy.

5. Account Registration and Security

If your use of our Services requires you to register for an account, you agree to provide accurate and complete information during registration and to keep your account credentials secure. You are responsible for all activities that occur under your account, whether authorized or not. If you suspect any unauthorized use of your account, you must notify us immediately.

6. Payment Terms

For tenants, payments for rent and other fees associated with your lease are due in accordance with the terms of your lease agreement. For vendors, payment for services rendered will be made as per the terms of your agreement with us. You agree to pay all fees and charges associated with your use of the Services promptly.

We use third-party payment processors to handle financial transactions. By submitting payment information, you agree to comply with the payment processor’s terms and conditions.

7. Use of Third-Party Services

Our website may contain links to third-party websites or services. These links are provided for convenience and informational purposes only. We do not control and are not responsible for the content, privacy policies, or practices of any third-party websites. You access such third-party services at your own risk.

8. Intellectual Property

The content on our website, including text, graphics, logos, images, and software, is the property of [Property Management Company Name] or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or otherwise use any of the content without our express written consent.

9. Limitation of Liability

To the fullest extent permitted by applicable law, [Property Management Company Name], its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use or inability to use the website or Services.

We do not guarantee that the website or Services will be free from errors, interruptions, or unauthorized access. While we strive to ensure the accuracy and security of our website, we make no warranties, express or implied, regarding the availability, functionality, or reliability of our Services.

10. Indemnification

You agree to indemnify, defend, and hold harmless [Property Management Company Name], its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

Your use of the website or Services.
Any breach of these Terms by you.
Any violation of any applicable law or regulation.

11. Termination

We reserve the right to suspend or terminate your access to the website or Services, at our sole discretion, if we believe you have violated these Terms or engaged in unlawful or harmful conduct. Upon termination, you must cease all use of the website and Services and may be required to return any property or confidential information in your possession.

12. Dispute Resolution and Governing Law

Any disputes arising out of or related to these Terms shall be governed by the laws of the State of Texas, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in [City, Texas] for the resolution of any disputes.

13. Waiver of Liability

By using our website and Services, you agree to waive any and all claims against [Property Management Company Name] arising from or in connection with the Services, except where such claims result from our gross negligence or willful misconduct.

14. Force Majeure

We will not be liable for any failure or delay in performance of our obligations under these Terms if such failure or delay is due to events beyond our reasonable control, including but not limited to natural disasters, acts of war, labor strikes, or governmental actions.

15. Miscellaneous

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement: These Terms constitute the entire agreement between you and [Property Management Company Name] regarding your use of the website and Services.
Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without notice to you.

16. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

CINCH Real Estate
25420 Kuykendahl Rd, D900 | The Woodlands, TX 77375

949-566-8650

By using our website and Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.